Support
Frequently asked questions
Quick answers about ordering, payments, delivery, subscriptions, warranty, digital services and SastaStore support.
How do I place an order?
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Choose the product and plan you want, then click the Order on WhatsApp button. A pre-filled message will open so you can confirm availability, pricing and order details before proceeding.
How long does delivery take?
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Delivery time depends on the selected product or service. Many digital products are delivered after order confirmation, while some may require additional setup time. The expected delivery time will be confirmed on WhatsApp.
How do I make payment?
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Payment details are shared directly on WhatsApp after your selected product, plan and availability have been confirmed.
Are all products available all the time?
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No. Availability may change depending on the product, plan or provider. Please confirm availability on WhatsApp before making payment.
What is the difference between shared and private plans?
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A private plan is generally intended for one customer, while a shared plan may involve shared access depending on the product. The exact access type and usage terms are shown on the relevant product page or confirmed on WhatsApp.
Can I ask questions before ordering?
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Yes. You can contact SastaStore on WhatsApp before ordering to ask about plans, availability, delivery, account type or any other product details.
What if I have an issue after delivery?
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Contact SastaStore on WhatsApp with your order details and a clear description of the issue. Support will be provided according to the terms of the specific product or plan.
Do products include a warranty or replacement?
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Some products include warranty or replacement terms while others may not. Any applicable warranty period or conditions will be shown on the product page or confirmed before purchase.
Can I get a refund?
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Refund eligibility depends on the product, delivery status and applicable terms. Please review the SastaStore Refund Policy and contact us on WhatsApp if you have a specific order issue.
Can I request a product that is not listed?
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Yes. Message SastaStore on WhatsApp with the name of the digital tool, subscription or service you need. We can let you know if an option is available.
Does SastaStore also provide digital services?
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Yes. SastaStore provides services including video editing, graphic designing, Shopify store designing, website development, agency ad account services and other custom digital work.
How do I discuss a custom digital service?
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Send your project requirements on WhatsApp. Include the type of service you need, your requirements, expected deadline and any reference material that may help us understand the project.
How can I receive new product and deal updates?
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You can follow the official SastaStore WhatsApp Channel to receive updates about products, deals, services and announcements.
Still Need Help?
Can't find your answer?
Send us your question on WhatsApp and we'll help you with product availability, plans, orders or digital services.