Refunds
Refund & Replacement Policy
Because SastaStore sells digital products and services, refund eligibility depends on the type of product and the circumstances of the order.
Before placing an order
Please confirm the product, plan, duration, price, compatibility and delivery method before making payment. Customers are encouraged to ask any questions on WhatsApp before an order is confirmed.
Digital products
Many SastaStore products are delivered digitally, including account access, subscriptions, activation keys, invitations and other online services. Once a digital product has been successfully delivered or activated, it may not be eligible for a refund simply because the customer changes their mind.
Incorrect or non-working delivery
If the delivered product is incorrect or does not work as described at the time of delivery, please contact SastaStore as soon as possible with the relevant order details. We will review the issue and, where applicable, provide support, replacement or another appropriate resolution.
Warranty-based products
Some products include a specific warranty period. Where a warranty is clearly stated on the product page or confirmed before purchase, support or replacement will be handled according to those stated terms.
Third-party platform changes
Digital services may depend on third-party platforms. Refunds are not automatically guaranteed for changes, restrictions, suspensions, policy updates or service changes introduced by a third-party provider after delivery.
Customer-related issues
Refunds or replacements may not be available where a problem is caused by incorrect customer information, misuse, unsupported devices, failure to follow provided instructions, unauthorized changes or other circumstances outside SastaStore's reasonable control.
Duplicate or incorrect payments
If you believe you made a duplicate payment or paid an incorrect amount, contact SastaStore promptly with the relevant payment and order information so the matter can be reviewed.
Refund decisions
Refund or replacement requests are reviewed individually based on the product, delivery status, applicable warranty terms and the specific circumstances of the order.
Contact us
If you experience an issue with an order, contact SastaStore on WhatsApp and provide your product name, selected plan and relevant order details so we can review the issue efficiently.